Recognition

CS Skills: Change Management for CS

Gainsight, December 2024

Leadership Essentials Core Programme

Learning Technologies Group (LTG), October 2024

Customer Success Leader Certified Professional

Gainsight, May 2024

Advanced Customer Success Manager Certified Professional

Gainsight, April 2024

Customer Success Manager Certified Professional

Gainsight, March 2024

Guide / self-service

Zendesk, July 2023

Amazon Web Services (AWS) Architecting

AWS Training and Certification, June 2023

Trello Fundamentals

Atlassian, June 2023

Jira Fundamentals

Atlassian, May 2023

Amazon Web Services (AWS) Cloud Essentials

AWS Training and Certification, May 2023

Top Performer Award

AccuV, LLC - June 2021

Received recognition as a top performer from a Senior Director for consistently providing reliable and timely technical issue support to the team.

Core Values Champion - Annual Winner

AccuV, LLC - December 2020

Recognized for effectively managing and supporting a significant new customer relationship by proactively addressing issues and ensuring high levels of customer satisfaction. This led to improved planning and forecasting, resulting in the successful delivery and implementation of new processes.

Top Performer Award

AccuV, LLC - May 2018

Received recognition as a top performer from a Vice President for my notable contributions in the successful launch of Okta SSO and my active participation in various Azure and cybersecurity initiatives.

Dean's List

University of North Texas - May 2014

Successfully maintaining a minimum 3.5 GPA while completing a minimum of 12 semester hours.