Welcome to my website!
I am a seasoned Director of Technical Support with extensive experience in leading technical support teams and managing technical operations for SaaS and Managed Hosting applications. My expertise includes managing customer support operations, overseeing technical systems and infrastructure, optimizing processes, and improving team performance. I am passionate about delivering exceptional support services to customers and ensuring the smooth functioning of technical operations.
On this website, you can learn more about my background, skills, and experience, as well as my approach to delivering quality support and operations management. Please feel free to contact me for any inquiries or collaborations.
below are a couple commendations from a direct report and colleague.
“Garrett always led by example and was such an inspirational and motivational leader. I had the privilege working with him during my time at AccuV. He created a safe space that allowed a person to grow without the fear of failure, which led me to gain much invaluable professional experience and knowledge.
I was always impressed at Garrett’s ability to de-escalate a situation and please end users. Whenever there was critical issue, tensions and stress would be at an all time high. But without a doubt you can always rely on Garrett to alleviate those tension, reassure everyone and find a solution that works for everyone.
I highly recommend Garrett to any company as he would be a great leader and asset to any team.”
“I had the pleasure of working with Garrett at Intelgica as he worked AccuV. We had the opportunity to work on numerous outstanding projects together. He has proven himself as a fantastic colleague who has significant experience and all the required skills as a leader in technology. There was no day when he was late or missed the deadline. Garrett is very dependable and has an amazing attitude, he will be a great asset to any team!”